Menu
Cart

Privacy Policy

Frostycow.com is committed to protecting and respecting your privacy. This is the full privacy policy for the website, www.frostycow.com.

FrostyCow & Frosty Cow are trading names of FrostyCow LTD - Registered in England & Wales. Company No: 07477899

In this policy, we call the website "the website" or "our site" and we refer to frostycow "we" "us" and "our".

By using the website, you consent to the collection, use and transfer of your information under the terms of this policy.

Who has access to your information
We have access to your information. For the purpose of the Data Protection Act 1998, we are the data controller and our address is Unit 27 Brookgate, Bedminster, Bristol, BS3 2UN. You can find our contact details on our 'Contact US' Page.

We may use contractors to service the site or to fulfil orders from customers. Where these contractors require access to personal information, we try to seek assurances that they comply with the DPA and that your information will be kept confidential. They will not use your information except to fulfil their obligations to us, and will not use it except in line with this privacy notice.

We may have to disclose information about customers to our professional advisers to obtain professional advice.

If you have accessed our website through a third party service such as Google or Kelkoo, then they may have access to data about you. Please refer to their privacy policy if you wish to know how they use that data.

We will not disclose your information to anyone else.

Location of data
The data that we collect from you is stored within the European Union.

Information we collect and use
We collect and process the following data about you:

  • Details of purchases you make on our site.
  • Information that you provide by filling in forms on this website. This includes information provided at the time of registering with us, ordering goods, or requesting information or further assistance. We may also ask you for information if you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • Details of your visits to our site including traffic data, location data, weblogs and other communication data.

IP addresses
We may collect information about your computer, including your IP address, operating system and browser type. We use this for website administration. This is statistical data about our users' browsing actions and patterns, and does not identify you.

Cookies
We use cookies to identify your computer when you are on the website. A cookie is a file sent by the website to your computer, and used by the website to identify you, to improve our site and to deliver a personalised service.

You may configure your browser to refuse or restrict the use of cookies. For example, in Internet Explorer, go to Tools > Internet Options. If you refuse or restrict the use of cookies, you may be unable to access certain parts of our site and may not be able to purchase goods.

Please note that our advertisers may also use cookies, over which we have no control.

How we use your data
We use data about you in the following ways:

  • To provide you with access to parts of our site;
  • To allow you to purchase goods on our site;
  • To allow us to supply the products or services you have requested;
  • To collect payment from you;
  • To contact you about your orders and requests;
  • To use and analyse the information we collect so that we can administer, support, improve and develop our services;
  • To tell you about important changes or developments to the site;
  • To tell you about other products and services which we offer which may be of interest to you. We only do this if you have agreed to receive this type of information;
  • To produce statistics about our customers for our advertisers and investors. This information is anonymous and does not identify any individuals. We can use these statistics to allow adverts to be targeted at certain types of customers.

Data & password security
All data you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Once we have received data from you, we use certain procedures and security features to try to prevent unauthorised access.

Where you have a password, you are responsible for keeping the password confidential. Do not share the password with anyone.

Sending information on the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of the data transmitted to our site. Any transmission is at your own risk. Unless we have been negligent we are not liable for any loss arising from a breach of security.

Choice – receiving marketing emails
You can choose to receive promotional and marketing emails from us. You can do this by opting in when making a purchase or signing up to our mailing list. You can choose not to receive these emails later by editing your account preferences on our website.

Other websites
This site contains links to other sites. We are not responsible for the privacy practices or the content of such websites.

Changes to our privacy policy
We occasionally change this privacy policy or the summary policy. You should therefore look at the policies regularly.